The Workings
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The one who clicks
Why enterprise software is almost never built for the actual user.
Jul 14
•
Ivor Beck
The system everyone mastered and nobody used
A rollout can succeed at everything it measures: timeline, training, budget, and still fail at the only thing that matters: actual use.
Jul 7
•
Ivor Beck
June 2026
The valley of absolution
The Gartner Hype Cycle spins failed go-lives as anticipated detours. But the dip it claims as unavoidable isn't destiny – it is politics.
Jun 30
•
Ivor Beck
Hidden processes
Unofficial fixes, spontaneous improvements, the residue of old feuds: the informal layer shapes your operations – and limits your options.
Jun 23
•
Ivor Beck
What flowcharts can’t do, but BPMN can
How simplified, compact process maps make consensus easy – but control impossible.
Jun 16
•
Ivor Beck
The busy heroes
How organizations mistake structural fragility for company culture
Jun 9
•
Ivor Beck
Documentation by Capitulation
Why you should host the argument your team has been avoiding – right now.
Jun 2
•
Ivor Beck
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